Hairhouse Epping

Thanks so much Ben for the piercing you did for me. 5 star is less for the service you provided. You put me on the ease straight away. I was so scared when I came but you are Amazing. I waited for few days as I thought it might hurt now now and now. It didn’t hurt at all. I am so grateful I chose you for this service. I greatly appreciate the love, care and attention you put in your work 😊🙏✨

I personally wouldn’t go here to get your hair cut unless it’s a basic trim. Especially when you expect professional hairdressers to help and guide you. Everything was rushed from the start, and there was miscommunication on both ends regarding the cut and style my mum wanted. The first dude was also rough. However, rather than being understanding and patient, both the two workers and the manager that we spoke to kept getting frustrated and having a rude tone when trying to talk to us. Also making snide remarks like "again, that’s a different style” when trying to show them different reference photos for different angles of head. The energy was just so uncomfortable with all the workers, which gave us evil stares. The girl who ended up finishing my mum's hair was nice; although she got frustrated at the start, and I think she did the best job she could. However, I don’t think they understood the look we were trying to achieve. I think they all should have been a lot nicer and more patient, and maybe they should do a training course in customer service. I feel bad that I suggested my mum get her hair done here, thinking she’d have a pamper day, which ended up being a very bad experience. I’ve worked in customer service for over 15 years, and I would never treat someone as badly as we were treated. Even if a customer was being rude to me, and we weren’t even rude; we were just trying to explain the style my mum wanted, and they weren’t understanding. It was a very overwhelming situation, and I wish we had just walked out. Such a horrible experience. I would suggest a better consultation at the start, continuously checking in with the client, don’t rush the service, and better customer service.

Had great customer service from Kaitlin tonight. I know what my hair challenges are but I had no idea what would product to get and can get overwhelmed with too many options. Kaitlyn listened and picked up on the fact that I prefer organic and efficiently directed me to 2 different products and helped to understand the differences which made the decision really easy. I was literally in and out of the store within 5 mins. I always get great service at this store. Thank you Kaitlyn!

Had a lovely experience here :) Staff is very friendly, and incredibly knowledgeable. They took the time to listen to my needs and wants and advised me on what products I should get. Raz was incredibly kind to me and tailored the products to my need- She also shared her personal experience with hair care which made me incredibly comfortable. I absolutely love coming to this store! Thank you team :)